Mary Brannon

Director of Operations

Scope of Responsibilities

Mary Brannon joined NAI Charter in 2008, bringing a strong background in marketing that modernized the firm’s approach to branding and communication. She introduced innovative marketing trends, led a full redesign of company materials, and played a key role in developing and maintaining NAI Charter’s website, while also spearheading strategic communications and public relations initiatives.

In 2019, Mary transitioned into the Property Management division as an Assistant Property Manager. There, she implemented new management software to improve operational efficiency and took on critical accounting functions, including rent collection, bill payments, and financial reporting. Her role later expanded to include property management marketing, where she combined her operational knowledge with creative strategies.

In 2025, Mary returned to her passion for marketing, where her creativity and leadership are now instrumental in elevating the NAI Charter brand. In addition to overseeing marketing, she manages daily business operations across multiple departments—ensuring property management, client services, and back-office functions run seamlessly. She collaborates with cross-functional teams to streamline workflows, implement best practices, and drive sustainable growth.

With a dual focus on strategic marketing and operational excellence, Mary plays a pivotal role in positioning NAI Charter for continued success and maintaining a competitive edge in Chattanooga’s dynamic real estate market.

Background & Experience

With twenty-five years of diverse experience spanning healthcare, foreclosures, marketing, and commercial real estate, Mary brings a unique blend of professionalism, insight, and creativity to every aspect of the real estate industry.

Her career began in Birmingham, AL, where she held key roles at HealthSouth’s Corporate Office in Human Resources and Treasury, Sirote & Permutt law firm within the Title & Foreclosure divisions, and later as a Marketing Coordinator at the Express Oil Change Corporate Office. In 2008, Mary returned to her hometown of Chattanooga and joined NAI Charter, where she continues to apply her broad expertise and dedication to excellence.

Education

The University of Tennessee at Chattanooga, Chattanooga, TN (2000)
Virginia College, Birmingham, AL (2002)

Professional Associations & Designations

NAI Global Marketing Council, Member
Marketing Council, Southeast Region, Member
NAI Property Management Council, Member
NAI Global Women’s Leadership Alliance Council, Member